Privacy Policy

Villa della Rosa Bed & Breakfast Privacy Policy

Villa della Rosa Bed & Breakfast is committed to ensuring our guest’s privacy and security of all information collected. In accordance with the privacy legislation introduced on December 21, 2001, this Privacy and Security Policy outlines the information collection practices utilised by Villa della Rosa Bed & Breakfast, how that information is used and the choices you can make about the way the information you provide to us is collected and used. Our commitment to information security: Your credit card details are protected while being transmitted over the Internet by the use of 128 bit encryption methods. Credit card details are only used to pay for your accommodation. These details are stored securely at all times, are not used for any other purpose and will never be provided to any unauthorised third parties. The information we collect: When you make a booking via the Villadellarosa.com.au web site, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible. How we use the information: When you submit a booking request on Villadellarosa.com.au, we use the collected information in several ways:

  • Personal identification and verification
  • To complete your Villa della Rosa reservation
  • To allow us to contact you for customer service, if required
  • To make improvements to the Villadellarosa.com.au web site

In addition, your email address is collected to send you an email message confirming the reservation you transact online. You will occasionally receive updates from us about special rate offers, newsletters

and any noteworthy changes to the website. However, you may always decline to receive these email messages. Please see our Opting Out policy described below. Like most Web sites, there is certain information we automatically track, including the URL that you just came from, which URL you go to next, the browser you are using and your IP address. This data is utilised to improve the services of Villadellarosa.com.au and does not include any personally identifying information. Who we share your information with: We do not sell, rent or trade your personal information to third parties for marketing purposes. Villadellarosa.com.au may disclose client information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Villadellarosa.com.au or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Cookies: We may, from time to time, use “cookies” to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services. “Cookies” are pieces of information that our Web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of

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themselves do not personally identify you, only your computer. External Links: Our Web Site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites that you may access from our Web Site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. How to contact us: This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of Villadellarosa.com.au or would like more information, please contact Villa della Rosa

Bed and Breakfast accommodation on Tamborine Mountain in the Gold Coast Hinterland

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